Shipping policy

At Amose Healthcare, we aim to ensure that your order reaches you safely and on time. Please review our shipping terms below.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Shipping & Delivery Time

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service availability.

Delivery timelines may vary for remote or non-metro locations.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer available at the time of purchase will be applied automatically according to the applicable offer terms.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided while placing the order.

Please allow some time for the courier partner's tracking system to update after dispatch.

Delivery Delays

While we work with reliable courier partners, occasional delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier or logistics disruptions

  • Incorrect or incomplete delivery information

  • Serviceability issues in certain locations

Amose Healthcare will make reasonable efforts to assist in resolving any delivery-related concerns.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

If an order cannot be delivered due to an incorrect address, incomplete information, or an unavailable recipient, additional shipping charges may apply for re-dispatch.

Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please take photographs or a video of the package before opening it and contact our customer support team as soon as possible.

We recommend retaining the original packaging until the issue has been reviewed.

Undelivered or Lost Orders

If your order has not been delivered within the expected delivery timeline, please contact our customer support team with your Order ID.

We will coordinate with the courier partner and assist you with the appropriate resolution.

Changes or Cancellation Before Dispatch

If you need to change the shipping address or cancel an order, please contact us at the earliest possible opportunity.

Once an order has been dispatched, we may not be able to modify the delivery address or cancel the shipment.

Contact Us

For any questions regarding shipping, tracking, or delivery, please contact the Amose Healthcare Customer Support Team through the contact details available on our website.

By placing an order with Amose Healthcare, you agree to the terms outlined in this Shipping Policy.