Refund policy

Return, Replacement & Refund Policy

At Amose, we take great care to ensure that every product is packed securely and reaches you in the correct condition.

No Return Policy

Due to the nature of our products, we do not accept returns or exchanges once an order has been successfully delivered.

However, we will review and assist with requests in the following cases:

  • You received the wrong product.

  • The product was damaged during transit or delivery.

  • You received a defective product.

Damaged, Defective or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us at care@amose.in with:

  • Your order number and order details.

  • Clear photographs or videos of the product.

  • Photographs or videos of the outer and inner packaging.

  • A brief description of the issue.

Our team will review the information provided and determine the appropriate resolution.

Once the issue is verified, we may offer a replacement or refund, depending on the circumstances and product availability.

Eligibility for Replacement or Refund

A replacement or refund request may be considered only when:

  • An incorrect product has been delivered.

  • The product was received in a damaged condition.

  • The product received is defective.

Products will not be eligible for return, replacement, or refund if:

  • The product has been opened, used, consumed, altered, or damaged after delivery.

  • The request is based on personal preference, taste, or change of mind.

  • The product was correctly delivered and received without any damage or defect.

  • The issue is caused by improper handling or storage after delivery.

All requests are subject to verification and approval by the Amose team.

Return of Approved Products

If our team determines that the product needs to be returned as part of an approved replacement or refund request, we will provide instructions regarding how and where the product should be sent.

Approved returns, where applicable, may be sent to:

A-34, Sai Nagar, GT Road,
Deoband, Saharanpur,
Uttar Pradesh – 247554

Please do not send any product back without first contacting us and receiving confirmation from our team. Products returned without prior approval may not be accepted.

Exchanges

We do not offer exchanges for products that have been correctly delivered and are free from defects or damage.

If you have received an incorrect, damaged, or defective product, our team will review the case and may arrange a replacement where appropriate.

Refunds

If a refund is approved after verification of your request, the refund will be processed to your original payment method.

Once processed by Amose, the amount may take additional time to reflect in your account depending on your bank, card issuer, payment gateway, or financial institution.

We will notify you once your refund has been approved and initiated.

Contact Us

For any questions regarding damaged, defective, or incorrect products, please contact:

Email: care@amose.in

Please include your order details and supporting photographs/videos so that our team can review your request efficiently.

Amose reserves the right to review and determine the eligibility of all replacement and refund requests based on the circumstances and information provided.